Over two years have elapsed since the Desktop Alert Mass Notification System was installed at United States Military Academy at West Point.



Today our engineering team met with the DOIM INTEL Division and reviewed the system, its usage and of course the report card.  We were immediately informed that:
  • In emergencies, weather alerts and standard informational alerting Desktop Alert performed as expected.
  • Numerous operators of the Desktop Alert System informed us that the ease of use was arguably the most compelling feature of the system.
  • Desktop Alert was informed "your company has met and exceeded our expectations on support and we want you to know we appreciate it"
Desktop Alert received a score of E for excellent, the highest grade available to a vendor from United States Military Academy at West Point.

This was accomplished by our rapid incident management capability.  It was noted by the DOIM that "on most support incidents the call to action by your team was met with swift support and resolution within hours of the request".

The Desktop Alert System at USMA is fully integrated with Communicator! NXT from DCC.  Recently, Desktop Alert entered into an exclusive OEM agreement by DCC as a best-of-breed IP-based notification platform offering to the Department of Defense, Public Safety, Healthcare, Educational, Industrial and Commercial markets.

Today was a high point for our company and we are honored to serve and continue to serve this prestigious and iconic institution.